Return & Refund Policy

Effective Date: August 13, 2026

Thank you for shopping with Flyvora. We want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, how to request a return, and how approved refunds are processed.

This policy applies to purchases made directly through https://flyvora.us.

1. Return Period

You may request a return within 30 calendar days after the carrier’s tracking information shows that your order was delivered.

To qualify for a standard return, the product must:

• Be unused, unflown, uninstalled, and in substantially the same condition in which it was received
• Include the original packaging, manuals, accessories, cables, controllers, batteries, protective materials, and promotional items
• Be free from customer-caused damage, modification, unusual wear, or missing components
• Include valid proof of purchase from Flyvora
• Be returned according to the return instructions provided by our customer support team

After return authorization is issued, the package must be shipped within 7 calendar days unless we provide a different deadline in writing.

A return request submitted within the applicable return period will not be rejected solely because inspection or return delivery occurs after the 30-day period.

2. Return Authorization Required

Before returning any product, contact:

Email: korepajhagry@gmail.com
Phone: +1 (936) 260-5549

Please provide:

• Your full name
• Your order number
• The email address used for the order
• The product you wish to return
• The reason for the return
• Photographs or video, when the item is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide return authorization and the applicable return address and shipping instructions.

Do not return a product to our business correspondence address unless we specifically instruct you to do so. Our business address is not necessarily our return facility.

Returns sent without authorization or to an incorrect address may be refused or delayed. This restriction does not limit any non-waivable rights available under applicable law.

3. Change-of-Mind Returns

If you return a product because you changed your mind, ordered the wrong item, or no longer want the product:

• The customer is responsible for return shipping costs
• The product must satisfy the eligibility requirements in this policy
• We strongly recommend using a trackable and adequately insured shipping service
• Original shipping charges are not refundable unless required by law
• We do not charge a restocking fee for an eligible return unless a product-specific fee was clearly disclosed before purchase

Risk of loss for a customer-arranged return remains with the customer until the package is delivered to the authorized return location.

We do not deduct outbound shipping costs from refunds for orders originally advertised and completed with free shipping, except where permitted by law and clearly disclosed before purchase.

4. Damaged, Defective, Incomplete, or Incorrect Products

Inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as reasonably possible, preferably within 7 calendar days after delivery. Reporting the issue promptly helps us investigate the claim, but failure to report within 7 days does not eliminate rights that cannot legally be limited.

Please retain:

• The product
• All original packaging
• Shipping labels
• Accessories and included parts
• Photographs or video showing the issue

After reviewing the claim, we may provide, as appropriate:

• Troubleshooting assistance
• Replacement parts
• A replacement product
• A prepaid return label
• A partial refund, with your agreement
• A full refund

If Flyvora confirms that the product was damaged, defective, incomplete, or incorrectly shipped, Flyvora will cover reasonable authorized return shipping costs. Do not pay for return shipping unless we instruct you to do so.

5. Drone and Electronic Product Returns

For change-of-mind returns, drones, controllers, cameras, electronic accessories, and similar products must not have been activated, registered, paired, flown, installed, modified, crashed, exposed to moisture, or otherwise used.

Before returning an electronic product, customers must:

• Remove personal data and saved media
• Sign out of personal accounts
• Disable device-location or account-locking features
• Remove memory cards and other personal accessories not included with the purchase
• Restore the product to its original factory settings when reasonably possible

Flyvora is not responsible for personal information left on a returned device. Removing personal data does not excuse physical damage, unauthorized modification, or failure to return all included components.

Opening packaging solely to reasonably inspect the product does not automatically make the product ineligible for return. However, products showing evidence of use beyond reasonable inspection may not qualify for a change-of-mind return.

Defective products remain subject to the defective-product provisions of this policy and any applicable warranty or legal rights.

6. Batteries and Products Containing Lithium Batteries

Lithium batteries may be subject to special transportation restrictions.

If a battery is swollen, leaking, punctured, overheated, recalled, producing an unusual odor, or otherwise damaged or defective:

• Stop using and charging it immediately
• Keep it away from heat, flames, liquids, children, and combustible materials
• Do not place it in household trash
• Do not ship it by mail, air, or ordinary parcel service without specific instructions
• Contact Flyvora before attempting to return it

Do not return a damaged or defective lithium battery unless Flyvora or an authorized carrier provides compliant shipping instructions. Depending on applicable transportation restrictions, we may request photographs, arrange specialized ground transportation, provide disposal instructions, or offer another lawful resolution.

Nothing in this section requires a customer to transport an unsafe battery in violation of applicable law or carrier requirements.

7. Non-Returnable Items

The following products are generally not eligible for change-of-mind returns:

• Gift cards
• Products marked “Final Sale” before purchase
• Customized, personalized, or specially ordered products
• Downloadable or digitally delivered products
• Products damaged through misuse, crashes, collisions, water exposure, improper charging, improper installation, neglect, unauthorized repair, or modification
• Products missing serial-number labels, identification markings, components, or accessories
• Products whose serial number does not match the product shipped by Flyvora
• Consumable products that have been opened or used
• Batteries that cannot be safely or lawfully transported through an authorized return method

These exclusions do not apply where a product is defective, incorrectly described, incorrectly shipped, or where applicable law provides a non-waivable right to a refund or other remedy.

8. Return Inspection

All returned products are inspected after delivery to the authorized return location.

We may deny a change-of-mind refund or reasonably reduce the refund when permitted by law if the returned product:

• Does not match the purchased product
• Is missing parts, accessories, manuals, or original components
• Shows damage or use beyond reasonable inspection
• Has been modified, crashed, activated, registered, or flown
• Contains customer-added items or personal data
• Was returned in violation of the authorized return instructions

We will notify you if an issue affecting your refund is identified. We will not impose an undisclosed restocking fee.

Nothing in this section limits remedies available for products that were defective, damaged, incomplete, or incorrectly shipped.

9. Refund Processing

We will notify you after the returned product has been received and inspected.

If the refund is approved:

• The refund will be issued to the original payment method
• Flyvora will initiate the refund within 7 business days after approval
• Your bank, payment provider, or card issuer may require additional time to post the refund to your account
• Refund timing shown by your financial institution is outside Flyvora’s direct control

Unless the return results from our error, verified damage, a verified defect, or a legal requirement, original expedited or paid shipping charges are not refundable.

If a refund to the original payment method is not reasonably possible, we will contact you to arrange an appropriate alternative consistent with applicable law.

10. Exchanges and Replacements

We may provide an exchange or replacement for a product that is:

• Defective
• Damaged in transit
• Incomplete
• Incorrectly shipped

Replacement availability is not guaranteed. If an appropriate replacement is unavailable, we may issue a refund in accordance with this policy.

For a different size, model, specification, or product selected for personal preference, the fastest option may be to return the eligible product and place a new order.

11. Order Cancellations

To request a cancellation, email korepajhagry@gmail.com as soon as possible after placing your order.

Orders may be canceled before processing or fulfillment begins. Although we will make reasonable efforts to honor cancellation requests submitted within 12 hours, cancellation is not guaranteed once an order has entered processing or has been shipped.

If an order has already shipped, you may request a return after delivery under this policy.

If Flyvora cannot ship an order within the promised time, or within the time required under applicable law when no shipping time was stated, we will provide any legally required delay notice, cancellation option, or refund.

If an order is canceled before shipment, any refund due will include amounts required to be refunded under applicable law.

12. Address Errors, Refused Deliveries, and Unclaimed Packages

Customers are responsible for entering a complete and accurate delivery address during checkout.

If an order is returned because of:

• An incorrect or incomplete address
• Refusal of delivery
• Failure to collect the package
• An address that cannot receive the selected delivery service

We may offer:

• Reshipment after payment of any reasonable additional shipping charge; or
• A refund for the returned merchandise after inspection, excluding non-refundable shipping charges where permitted by law

We will not charge the customer for an address error caused by Flyvora or the carrier.

If an address correction is needed, contact us immediately. We cannot guarantee that an address can be changed after fulfillment begins.

13. Lost or Missing Packages

If tracking shows a package as delivered but you cannot locate it:

• Check the delivery location, mailbox, parcel locker, household members, neighbors, and building management
• Confirm that the delivery address on the order is correct
• Contact the carrier when appropriate
• Contact Flyvora promptly so we can assist with an investigation

A carrier’s “Delivered” scan will be considered as part of the investigation but will not automatically determine the outcome when credible evidence indicates loss, misdelivery, theft, or carrier error.

We may request reasonable information needed to investigate the claim. Available remedies will depend on the investigation, carrier records, applicable law, and the circumstances of the delivery.

14. Packages Lost or Damaged During an Authorized Return

When Flyvora provides a prepaid return label, Flyvora is responsible for filing any necessary claim with the carrier after the customer properly hands the package to the designated carrier and retains proof of acceptance.

When the customer selects and pays for the return carrier, the customer is responsible for the package until it is delivered to the authorized return location. We recommend retaining the shipping receipt and tracking information until the refund is completed.

15. Sale and Promotional Items

Products purchased with a discount or promotional code may be returned if they otherwise satisfy this policy.

Products specifically identified as “Final Sale” before purchase are not eligible for change-of-mind returns. This restriction does not eliminate rights relating to defective, damaged, incorrectly described, or incorrectly shipped products.

If a returned purchase causes an order to no longer qualify for a promotional discount or bundled offer, the refund may be adjusted to reflect the price that would have applied to the retained products, provided the promotional terms were clearly disclosed before purchase.

16. Manufacturer Warranties

Some products may include a separate manufacturer’s warranty. Any manufacturer warranty is governed by its own written terms and does not replace this Return & Refund Policy or limit rights that cannot legally be waived.

Flyvora does not promise that every product includes a manufacturer warranty. When a written warranty applies, its terms should be reviewed on the applicable product page, product packaging, or warranty documentation.

17. Unauthorized Returns

Do not ship a return to the following business correspondence address unless Flyvora expressly provides that address in your return authorization:

Flyvora
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This is a business correspondence address and is not necessarily a return warehouse.

Flyvora is not responsible for delays resulting from a customer sending a product to an unauthorized or incorrect location. This provision does not limit obligations imposed by applicable law.

18. International Returns

For orders delivered outside the United States:

• Return shipping costs are the customer’s responsibility unless the return results from our error or a verified product defect
• Import duties, taxes, brokerage charges, and customs fees are generally not refundable by Flyvora
• Customers must comply with applicable customs, battery-transportation, and carrier requirements
• Flyvora is not responsible for duties or taxes collected directly by a government authority

Customers may contact the appropriate customs authority regarding a possible refund of government-collected duties or taxes.

19. Fraudulent or Abusive Return Activity

Flyvora may investigate returns involving suspected fraud, product substitution, altered serial numbers, false documentation, repeated abuse, or attempts to return a product not purchased from Flyvora.

We may reject fraudulent claims and exercise remedies available under applicable law. This provision will not be used to deny legitimate consumer claims or lawful payment disputes.

20. Applicable Consumer Rights

This policy is intended to operate consistently with applicable United States federal and state consumer-protection laws.

Nothing in this policy excludes, restricts, or waives a consumer right or remedy that cannot lawfully be excluded, restricted, or waived. If a provision conflicts with a mandatory law applicable to a particular transaction, the mandatory law will control to the extent of the conflict.

21. Policy Updates

We may update this policy from time to time to reflect operational, legal, or regulatory changes.

The policy effective on the date of purchase will generally apply to that order unless a later version provides more favorable terms or applicable law requires otherwise.

22. Contact Information

If you have questions about a return, replacement, or refund, contact us:

Flyvora
Website: https://flyvora.us
Email: korepajhagry@gmail.com
Phone: +1 (936) 260-5549

Business Correspondence Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Customer Support Hours:

Monday–Friday
10:00 AM–6:00 PM (GMT+8)

We aim to respond to most inquiries within 1–2 business days.