Shipping & Delivery Policy

Effective Date: August 13, 2026

Thank you for shopping with Flyvora. This Shipping & Delivery Policy explains our order-processing procedures, shipping charges, estimated delivery times, tracking, address changes, delayed or missing packages, and shipping restrictions applicable to drones, batteries, and electronic accessories.

This policy applies to orders placed directly through https://flyvora.us.

1. Shipping Destinations

Flyvora primarily serves customers in the United States.

Shipping availability is determined by the delivery address, product type, carrier availability, and any applicable transportation or regulatory restrictions. An address being accepted during checkout does not guarantee that every product can be shipped to that location.

We may be unable to ship certain products to:

• Alaska or Hawaii
• U.S. territories
• APO, FPO, or DPO addresses
• P.O. boxes
• Remote or restricted delivery areas
• Locations subject to carrier restrictions
• Locations where drones, radio equipment, cameras, or lithium batteries are restricted
• International destinations

If we cannot ship an ordered product to the address provided, we will contact you and provide an appropriate option, which may include canceling the affected product and issuing a refund.

2. Order Processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable holidays. Orders placed on weekends or holidays normally begin processing on the next business day.

Processing may take up to 5 business days during:

• Holidays
• Promotional events
• Periods of unusually high demand
• Inventory verification
• Address or payment verification
• Severe weather or carrier disruptions
• Product-specific handling requirements

Processing time is separate from transit time. Estimated delivery time begins after the order has been handed to the carrier.

3. Order Confirmation

After placing an order, you should receive an order-confirmation email containing the order details.

An order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been accepted, processed, or shipped.

We may contact you if we need to verify:

• Your delivery address
• Product availability
• Payment information
• Suspected unauthorized activity
• A product or shipping restriction
• An apparent pricing, listing, or inventory error

Flyvora reserves the right to cancel an order before shipment when reasonably necessary, including for inventory unavailability, suspected fraud, pricing errors, payment failure, shipping restrictions, or legal compliance. If a canceled order has been charged, we will issue the appropriate refund to the original payment method.

4. Shipping Charges

Our standard shipping charge is:

Flat Shipping Fee: $6.90 per order

The applicable shipping charge will be displayed during checkout before the order is submitted.

Additional shipping charges will not normally be imposed after checkout without the customer’s agreement. However, additional charges may apply if the customer later requests:

• A different shipping method
• Expedited delivery
• Reshipment following an incorrect address
• Reshipment following a refused or unclaimed delivery
• Delivery to a different destination

Shipping charges are generally non-refundable after an order has shipped, except when:

• Flyvora shipped the wrong product
• The product was verified as damaged or defective
• The order was not delivered
• Flyvora or the carrier caused the address or delivery error
• A refund of shipping charges is required by applicable law

If multiple products are shipped separately as part of the same order, Flyvora will not charge an additional standard shipping fee solely because the order was divided into multiple shipments.

5. Estimated Delivery Time

Estimated delivery time within the contiguous United States is:

5–10 business days after shipment

Delivery to Alaska, Hawaii, U.S. territories, military addresses, remote locations, or international destinations may require additional time when service is available.

All delivery dates and transit times shown on our website, checkout page, order confirmation, or tracking page are estimates unless explicitly stated otherwise.

Delivery may be delayed by circumstances including:

• Carrier congestion
• Severe weather
• Natural disasters
• Holiday demand
• Transportation disruptions
• Incorrect or incomplete addresses
• Security inspections
• Customs processing
• Lithium-battery handling restrictions
• Remote-location delivery schedules
• Events outside Flyvora’s reasonable control

Flyvora does not guarantee delivery by a specific date unless an express written delivery guarantee is provided for the applicable order.

6. Shipping Delays and Legal Cancellation Rights

We make reasonable efforts to ship orders within the time stated on our website or during checkout.

If we cannot ship an order within the promised time, or within the period required under applicable law when no shipping time was stated, we will provide any notice, delay-consent request, cancellation option, or refund required by applicable law.

If you do not agree to a material shipping delay, you may cancel the affected unshipped product by contacting us.

If Flyvora cancels an unshipped order because it cannot be fulfilled, we will refund the amount paid for the canceled product, including any shipping charge required to be refunded under applicable law.

7. Tracking Information

When tracking is available, a shipping-confirmation email will be sent after the order has been dispatched.

The email may contain:

• A tracking number
• A tracking link
• The carrier’s name
• The products included in the shipment

Tracking information may require 2–5 business days to display its first movement or become fully active after a shipping label is created.

A “Label Created,” “Pre-Shipment,” or similar tracking status does not necessarily mean that the carrier has physically received or scanned the package.

If tracking remains inactive beyond 5 business days, contact us at korepajhagry@gmail.com.

8. Shipping Carriers

Depending on the destination, package size, product type, and fulfillment location, orders may be delivered by carriers such as:

• USPS
• UPS
• FedEx
• DHL
• Regional or local delivery partners

The carrier displayed during checkout or tracking may use a separate last-mile delivery provider.

Flyvora may select or change the carrier when reasonably necessary to complete delivery. Customers generally cannot select a specific carrier unless that option is provided during checkout.

9. Split Shipments

Orders containing multiple products may be shipped in separate packages.

This may occur when:

• Products are stored at different fulfillment locations
• Products have different handling requirements
• A product contains a battery
• Products become available at different times
• Package size or carrier restrictions require separate shipments

Each package may have a separate tracking number and delivery date.

You will not be charged an additional standard shipping fee solely because Flyvora divides one order into multiple shipments.

A partial delivery does not necessarily mean that the remaining products are missing. Check your shipping-confirmation emails and tracking information for additional packages.

10. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting an order, verify:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP Code
• Phone number
• Email address

Flyvora is not responsible for delays caused by incorrect or incomplete information supplied by the customer, except to the extent otherwise required by applicable law.

11. Address Changes

If you need to change your delivery address, contact us as soon as possible:

Email: korepajhagry@gmail.com
Phone: +1 (936) 260-5549

We recommend submitting an address-change request within 12 hours after placing the order. However, address changes are not guaranteed once processing or fulfillment has begun.

For security reasons, we may require order verification before changing an address.

After an order has shipped, Flyvora may be unable to redirect it. Contacting the carrier does not guarantee that the carrier will approve an address change.

If the requested address change significantly affects taxes, shipping availability, cost, or regulatory requirements, we may need to cancel the order and ask you to place a new order.

12. Incorrect, Incomplete, or Undeliverable Addresses

If a package is returned because the customer provided an incorrect or incomplete address, Flyvora may offer:

• Reshipment after payment of reasonable additional shipping charges; or
• A refund for the returned product, excluding non-refundable shipping charges where permitted by law

Any refund will be processed after the returned product has been received and inspected.

Customers will not be charged for an address error caused by Flyvora or the carrier.

If tracking shows that the package is being returned to the sender, contact us before placing another order or attempting to redirect the shipment.

13. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package, the order may be returned to the sender.

After the returned product is received and inspected, Flyvora may provide:

• Reshipment, subject to an additional shipping charge; or
• A refund for the returned product, excluding non-refundable shipping charges where permitted by law

Refusing a package does not automatically cancel the order or guarantee a full refund.

Customers should contact us before refusing delivery, particularly when the package contains a drone, electronic device, or lithium battery.

14. Delayed Packages

If a package is delayed:

• Review the latest tracking information
• Allow time for the carrier to complete any pending scan
• Check for weather, holiday, or local delivery disruptions
• Contact Flyvora if tracking has not meaningfully updated for an unusual period

A temporary tracking delay does not necessarily mean that the package is lost.

Flyvora will provide reasonable assistance and, when appropriate, contact the carrier or fulfillment partner to investigate.

15. Packages Marked “Delivered” but Not Located

If tracking shows “Delivered” but you cannot locate the package:

• Confirm that the shipping address on the order is correct
• Check your mailbox, porch, side entrance, garage, parcel locker, and other secure locations
• Ask household members, neighbors, reception staff, or building management
• Review any carrier delivery photograph or delivery notice
• Allow until the end of the delivery day, as some carriers update tracking before completing the final delivery
• Contact the carrier when appropriate
• Contact Flyvora promptly if the package remains missing

Flyvora may request reasonable information needed to investigate, including confirmation of the address, carrier case information, or other delivery details.

A carrier’s delivery scan will be considered as part of the investigation but will not automatically determine the outcome when credible evidence indicates loss, misdelivery, theft, or carrier error.

Depending on the investigation and applicable law, Flyvora may provide a replacement, refund, carrier claim, or another appropriate resolution.

16. Lost Packages

A package may be treated as lost when the carrier confirms the loss or when tracking and the circumstances reasonably indicate that delivery is no longer expected.

If a package is confirmed lost before delivery, Flyvora will provide an appropriate remedy, which may include:

• Reshipping the product
• Providing a replacement
• Issuing a refund

Replacement availability is not guaranteed.

If a refund is issued for an order that was not delivered, it will include all amounts required to be refunded under applicable law.

17. Stolen Packages

If reliable evidence shows that the carrier correctly delivered the package to the address provided and the package was subsequently stolen, we may request:

• Carrier investigation details
• A police or incident report, when reasonable
• Confirmation of the delivery location
• Other reasonable supporting information

Flyvora will review each claim individually. Any remedy will depend on the available evidence, carrier findings, applicable law, and the specific circumstances.

Nothing in this section limits rights or remedies that cannot legally be waived.

18. Damaged Packages

Inspect the package and product promptly after delivery.

If a package or product arrives damaged:

• Photograph the external packaging
• Photograph the shipping label
• Photograph or record the damaged product
• Keep all packaging, manuals, batteries, accessories, and included parts
• Do not discard the damaged product
• Contact us as soon as reasonably possible, preferably within 7 calendar days

Prompt reporting helps us investigate the damage, but failure to report within 7 days does not eliminate rights that cannot legally be limited.

Do not ship a damaged or swollen lithium battery unless Flyvora provides specific compliant instructions.

Claims involving damaged or defective products are handled according to our Return & Refund Policy.

19. Drone and Battery Shipping Restrictions

Drones, controllers, cameras, transmitters, battery chargers, radio equipment, and lithium batteries may be subject to special carrier or transportation restrictions.

Depending on the product and destination:

• Air transportation may be unavailable
• Ground shipping may be required
• Expedited delivery may be unavailable
• Batteries may need to be shipped separately
• Certain destinations may be excluded
• Signature confirmation may be required
• Additional handling time may apply

Flyvora may cancel or modify the shipping method for an affected product when necessary to comply with carrier requirements or applicable law. We will notify the customer if a material change requires consent or additional action.

Customers must not request that Flyvora mislabel a product, conceal a battery, falsify customs information, or use a shipping method prohibited by law.

20. Shipping Damaged or Defective Batteries

A battery that is swollen, leaking, punctured, unusually hot, recalled, producing an unusual odor, or otherwise damaged or defective may be subject to strict transportation restrictions.

Do not return or mail such a battery without written instructions from Flyvora.

Contact:

Email: korepajhagry@gmail.com

Depending on the circumstances, we may provide:

• Specialized return instructions
• A compliant ground-shipping method
• Local disposal instructions
• A replacement
• A refund or other appropriate resolution

Never place a damaged lithium battery in ordinary household trash or send it through an unauthorized shipping service.

21. Signature Requirements

Some orders may require a signature because of:

• Product value
• Carrier rules
• Address characteristics
• Fraud-prevention measures
• Battery or product-handling requirements

When a signature is required, the recipient is responsible for arranging an available adult or using any carrier-authorized delivery-management option.

Flyvora does not guarantee that a carrier will approve a delivery change, hold request, or signature waiver.

22. P.O. Boxes and Military Addresses

Some products may not be eligible for delivery to P.O. boxes, APO, FPO, or DPO addresses because of package size, carrier limitations, electronics restrictions, or lithium-battery transportation rules.

If an order cannot be delivered to the supplied address, we will contact you to request an eligible physical address or cancel the affected product and provide the appropriate refund.

Delivery to military addresses may require additional transit time and may provide limited tracking after transfer to the military postal system.

23. International Shipping

International shipping may be available only for selected products and destinations.

When international delivery is offered:

• Estimated delivery time is generally 10–20 business days after shipment
• Customs clearance may cause additional delays
• Import duties, taxes, brokerage charges, and customs fees may apply
• Unless otherwise stated during checkout, the customer is responsible for government-imposed import charges
• Certain drones, radio equipment, cameras, and batteries may be restricted or prohibited
• The customer is responsible for determining whether possession and importation are lawful at the destination

Flyvora will not intentionally misstate the product description, value, origin, or customs classification.

Import duties and taxes collected directly by government authorities are generally not refundable by Flyvora. Customers may contact the relevant customs authority regarding possible refunds.

If an international shipment cannot be completed because the product is prohibited or restricted at the destination, available remedies will depend on when the restriction is identified and whether the product is returned to us.

24. Customs Delays

Customs processing is controlled by government authorities and is outside Flyvora’s direct control.

Customers may be required to provide information or pay assessed duties before customs releases a package. Failure to respond to customs or pay required charges may result in delay, return, abandonment, or disposal of the shipment.

Flyvora is not responsible for customs delays caused by government review or a customer’s failure to complete required import procedures. This does not excuse errors in customs documentation caused by Flyvora.

25. Product Ownership and Risk of Loss

Ownership and risk-of-loss rules may vary depending on the destination and applicable law.

Nothing in this policy transfers the risk of loss to a customer earlier than permitted by applicable law.

A carrier’s “Delivered” status is evidence of delivery but does not automatically eliminate Flyvora’s responsibilities when the package was misdelivered, lost, or not actually received.

26. Delivery Instructions

Customers may enter delivery instructions during checkout when that option is available.

We will make reasonable efforts to transmit supported instructions to the carrier, but we cannot guarantee that:

• The carrier will follow every instruction
• A requested location is considered safe
• The carrier will call before delivery
• The package can be held or redirected
• A signature requirement can be waived

Customers should not include sensitive personal information in delivery instructions.

27. Events Outside Our Reasonable Control

Delivery may be affected by events outside Flyvora’s reasonable control, including:

• Severe weather
• Natural disasters
• Labor disruptions
• Transportation shutdowns
• Government actions
• Customs inspections
• Carrier-system failures
• Public-health emergencies
• Civil disturbances
• Power or communication failures

We will make reasonable efforts to provide updates and available options. This section does not eliminate any cancellation, refund, or other rights required by applicable law.

28. Relationship to Other Store Policies

Returns, defective products, exchanges, and refunds are governed by our Return & Refund Policy.

Use and operation of drones and related products may also be subject to our Terms of Service and any applicable manufacturer instructions.

If this Shipping & Delivery Policy conflicts with a mandatory consumer-protection law, the mandatory law will control to the extent of the conflict.

29. Policy Updates

Flyvora may update this Shipping & Delivery Policy to reflect changes in our operations, carrier services, shipping rates, products, or legal requirements.

The policy effective on the order date will generally apply to that order unless a later version provides more favorable terms or applicable law requires otherwise.

30. Contact Information

For shipping and delivery questions, contact:

Flyvora
Website: https://flyvora.us
Email: korepajhagry@gmail.com
Phone: +1 (936) 260-5549

Business Correspondence Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Customer Support Hours:

Monday–Friday
10:00 AM–6:00 PM (GMT+8)

We aim to respond to most inquiries within 1–2 business days.

Do not send product returns to the business correspondence address unless Flyvora has provided written return authorization and the applicable return instructions.